FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
How long will it take for my order to get shipped?
Depending on volume of orders, they will be sent out with 1-4 days. We are not responsible for any delays with the shipping providers. If you are needing your order by a certain date, please contact me before purchasing so we can ensure the order will get to you on time.
Will I receive tracking?
Yes, tracking will be sent via email. Please check your junk mail and make sure you are allowing emails from us. If you ever have a question or can't find the email please feel free to reach out to us.
What if my package is lost or damaged?
If you believe your package is lost or you receive it damaged, please contact me within 48 hours. If it is damaged, I will need a picture of the damage, inside and outside of the package, and shipping label to start a claim with USPS. If it is lost, I will check on the tracking and if the package hasn't moved in 5 days, I will start a claim with USPS. Claims will be submitted, and refunds will be sent if the items are no longer in stock to resend.
What if my package is going to the wrong address?
To make sure this doesn't happen please double check the address at the time of purchase. We are not responsible for packages getting delivered to the wrong supplied address. Once package has been returned back to us, you will be responsible for payment for another shipping label to send it to the correct address.
Application and Use
Can I wash my cup with a UV DTF wrap?
Yes, but hand wash only. Do not put in the dishwasher, soak in water, or use an abrasive sponge on the decal. We are not responsible for misuse of wraps.
What surfaces can we add a UV DTF wrap to?
Wraps are ideal for smooth, hard surfaces such as glass, acrylic, metal, plastic, and wood.
How do I apply a UV DTF wrap?
How to apply:
1. Use a squuegee on front and back before use.
2. Trim any excess material to your liking.
3. Thoroughly clean the surface and allow it to fully dry.
4. Place blank (cup, pen, etc.) on a flat surface or use a cup holder.
5. Peel back and cut a small section of the backing. Or peel back all of the back if preferred.
6. Squeegee the film down, working from the center outwards, pushing out any bubbles while peeling the back away.
7. The more rubbing the better.
8. Carefully and slowly peel the clear film off.
Questions
Do you do custom orders?
At the moment I do not. I will update when I do.
Do you take preorders?
If this is something you are interested in, please let me know and I can add a section for preorders if people are interested in it!
What is the best way to contact you?
Forms of contact:
Email-Madkatkreations320@gmail.com
Facebook- MadKat Kreations or Madison Katherine Blair
Most responses will be almost instant if not, within a couple of hours. Please allow up to 24 hours to respond in case of unforseen circumstances.